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Warranty and returns
GUARANTEE OF ORIGINALITY
We are official distributors of all the brands and products of perfumery, cosmetics, makeup and beauty products that we market. All the products in our online perfumery and physical stores are 100% original. Therefore, we do not sell replicas, testers, fakes or previous products from other parallel markets. We buy directly from the brands, without intermediaries.
All our products are original, have been purchased within the European Economic Area and therefore are free of transit in the same. None of our products have been modified or manipulated in accordance with current regulations on brands.
At Sabina we have a qualified Beauty Coach for the correct sale and advice of our products and an excellent customer service. Our staff is trained directly by the brands in order to offer our customers the best service and shopping experience.
RETURNS
Sabina offers its customers the possibility of exercising their right to return any item purchased within 14 calendar days from the date of receipt.
Within this period we accept returns provided that the product is in optimal condition, with its original packaging, without any use and suitable for sale. The shipping costs of the initial order will not be refunded (if any), and the shipping costs for the return will be paid by the customer. Once the goods have been received, our quality department will check them to see if they are in perfect condition, and the amount for the returned products will be paid using the same method of payment as that used for the order.
Important: We inform you that, as established by the Royal Legislative Decree 1/2007 of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, we do not accept, for reasons of hygiene, returns of products related to Personal Care, Health and Hygiene. For the same reason the product you wish to return, must be unopened, inside its original packaging and seal.
Erroneous shipments, breakage or defects of origin.
Wrong shipments
If you have received a product different from the one you ordered, please contact us within 72 hours of receiving your order through the contact form or by email (help@sabina.com)
and we will handle your request. A previous verification of the case will be made, the product must be in optimal conditions, with its original packing, without any type of use and apt for the sale, also internal verifications will be made.
To speed up the process, please send us the following photographs of the product in question attached to your application:
- Photo of the front of the product in its original packaging
- Photograph of the bar code (EAN) of the product
In this case, we will proceed to review your request and organize the collection of the product with you.
In case of an error of Sabina in the preparation of the order, the transport costs for the change, will be paid by us, in case of error of the customer at the time of purchase, the customer must pay, the cost of transport service for the change. *No return will be accepted, as well as the claim of a missing article, if it has not been communicated within the established period.
Breakages or defects of origin
In the event that your order has arrived defective from origin or has suffered a break, contact us through our contact form or by email (help@sabina.com) within 48 hours of receipt, and we will manage your incident.
Important: The return of a damaged item, as well as a defective one of origin, will not be accepted if it has not been communicated within the previously established period of 48 hours from the delivery date. We will always need one or more proof / s of the buyer to be able to determine the damages / defects and to be able to carry out a correct management of the incident. They must send photographs of the merchandise and the package (internal and external packaging) and some other evidence that allows us to determine the facts. After the verification process, if applicable, a courier will be sent to replace or return the merchandise. In case of receiving damaged or broken merchandise, we advise you to also let the transport agency that has managed the delivery of your order know with a review on the receipt.
*It is recommended to keep the box for a period of 10 days if your order has suffered an incident.
